Accessibility Policy

Accessibility statement for

Last updated 19 February, 2020

Using this website

Cambridge City Council, in partnership with PLMR Ltd, has designed this website to be as accessible as possible. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

Making the web easier to use explains how you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.

What to do if you can’t access parts of this website

If you need information on this website in a different format, for example an accessible PDF, large print, easy read, audio recording or braille then please email or call 01223 645106.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting the requirements of the accessibility regulations please email or call 01223 645106.

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We follow the Web Content Accessibility Guidelines version 2.1 AA standard, with some exceptions. We are working on the exceptions and aim to have as many issues fixed by September 2020 as possible.

Issues with text

We aim to fix any non-descriptive link text by September 2020 (for example where link text says ‘Click here’). When we publish new content we’ll make sure link text meets accessibility standards.

We are working to ensure that as much text as possible has a reading age of 11 or below.

Issues with images, video and audio

Some images and maps on the website don’t have alternative text. We aim to add alt text or detail the image information in another format by September 2020 in these cases.

Live video doesn’t include captions, as live video streams are exempt from meeting the accessibility regulations.

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

We aim to ensure that any new documents we publish meet accessibility standards.


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